---
title: Accessing Cognosos Luminate
description: Steps to log into the portal.
---

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1. [Healthcare Knowledge Base](https://support.cognosos.com/cognososhealthcareknowledgebase?hsLang=en)
2. [User Management](https://support.cognosos.com/cognososhealthcareknowledgebase/user-management?hsLang=en)
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# Accessing Cognosos Luminate

## Steps to log into the portal.

Cognosos Luminate is a web-based platform accessed through your organization’s portal (e.g., [portal.cognosos.net](https://portal.hospitalname.net/)). From the browser, enter the website address to access the login page. Your Username and password are assigned by your System Administrator.

![Portal login screen](https://support.cognosos.com/hs-fs/hubfs/Portal%20login%20screen.png?width=688&height=282&name=Portal%20login%20screen.png)

All new users are provided with a temporary password via email and are required to set a new password during initial login. Follow the instructions from the email and portal steps as prompted. 

![New User EM](https://support.cognosos.com/hs-fs/hubfs/2024%20User%20Guides/Healthcare%20Portal/New%20User%20EM.png?width=688&height=30&name=New%20User%20EM.png)

Use the temporary password from the email as your initial login password. Upon login, you will be prompted to enter a new password. Input and save a new password (minimum of 8 characters; at least 1 capital letter, 1 number, and 1 special character).  

*If you do not see the email in your Inbox, check your Spam folder. The temporary password is good for 7 days once it is sent. If more than one week has passed, an Administrator may request a new temporary password using the* [applewebdata://20B52FA0-9778-41E3-93F6-6B99E6A58E99#_2.3.5_Managing_User](applewebdata://20B52FA0-9778-41E3-93F6-6B99E6A58E99#_2.3.5_Managing_User)*Resend Invitation button on the Users page.*

 

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