---
title: Frequently Asked Questions | Healthcare Knowledge Base
description: Articles to answer most commonly asked questions regarding use of the Cognosos Luminate portal
---

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1. [Healthcare Knowledge Base](https://support.cognosos.com/cognososhealthcareknowledgebase)
2. [Frequently Asked Questions](https://support.cognosos.com/cognososhealthcareknowledgebase/frequently-asked-questions)

# Frequently Asked Questions

 Articles to answer most commonly asked questions regarding use of the Cognosos Luminate portal

## User Management

- [What do I do if I've forgotten my password?](https://support.cognosos.com/cognososhealthcareknowledgebase/what-do-i-do-if-ive-forgotten-my-password)
- [How do I add a new user?](https://support.cognosos.com/cognososhealthcareknowledgebase/how-do-i-add-a-new-user)
- [What do I do if my temporary password has expired?](https://support.cognosos.com/cognososhealthcareknowledgebase/what-do-i-do-if-my-temporary-password-has-expired)

## Tags

- [How do I clean a dirty asset tag?](https://support.cognosos.com/cognososhealthcareknowledgebase/how-to-clean-an-asset-tag)
- [How do I install and remove tags?](https://support.cognosos.com/cognososhealthcareknowledgebase/how-do-i-install-an-asset-tag)
- [How do I attach or detach an asset to/from a tag?](https://support.cognosos.com/cognososhealthcareknowledgebase/how-to-attach-detach-replace-tag-to-asset)

## Assets

- [How do I set up ProPAR?](https://support.cognosos.com/cognososhealthcareknowledgebase/how-to-configure-propar)
- [How do I find equipment and asset information?](https://support.cognosos.com/cognososhealthcareknowledgebase/how-do-i-find-equipment)

## New Users

- [What do I do if my temporary password has expired?](https://support.cognosos.com/cognososhealthcareknowledgebase/what-do-i-do-if-my-temporary-password-has-expired-1)

- [Frequently Asked Questions](https://support.cognosos.com/cognososhealthcareknowledgebase/frequently-asked-questions#main-content)

    - [User Management](https://support.cognosos.com/cognososhealthcareknowledgebase/frequently-asked-questions#user-management)
    - [Tags](https://support.cognosos.com/cognososhealthcareknowledgebase/frequently-asked-questions#tags)
    - [Assets](https://support.cognosos.com/cognososhealthcareknowledgebase/frequently-asked-questions#assets)
    - [New Users](https://support.cognosos.com/cognososhealthcareknowledgebase/frequently-asked-questions#new-users)
- [User Management](https://support.cognosos.com/cognososhealthcareknowledgebase/user-management#main-content)

    - [New Users](https://support.cognosos.com/cognososhealthcareknowledgebase/user-management#new-users)
    - [Established Users](https://support.cognosos.com/cognososhealthcareknowledgebase/user-management#established-users)
    - [All Users](https://support.cognosos.com/cognososhealthcareknowledgebase/user-management#all-users)
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    - [My Site](https://support.cognosos.com/cognososhealthcareknowledgebase/healthcare#my-site)
    - [ProPAR](https://support.cognosos.com/cognososhealthcareknowledgebase/healthcare#propar)
    - [System Management](https://support.cognosos.com/cognososhealthcareknowledgebase/healthcare#system-management)
- [Support](https://support.cognosos.com/cognososhealthcareknowledgebase/support#main-content)

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