---
title: Resetting User Passwords
description: How Administrators can reset a user's password from within the portal.
---

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# Resetting User Passwords

## How Administrators can reset a user's password from within the portal.

For an Administrator to reset a user's password, open the Users page, and locate and search for the user. Select the Reset Password (lock) icon from Actions column. 

![Users Reset PW](https://support.cognosos.com/hs-fs/hubfs/2024%20User%20Guides/Users%20Reset%20PW.png?width=688&height=76&name=Users%20Reset%20PW.png)

Click **Generate password** in the first pop-up window. The system will generate a new password and display a green ‘password copied to clipboard’ message at the bottom of the screen.

![User Reset PW generate](https://support.cognosos.com/hs-fs/hubfs/2024%20User%20Guides/User%20Reset%20PW%20generate.png?width=290&height=141&name=User%20Reset%20PW%20generate.png)

Copy and paste the password and send it to the user as their temporary login password. 

![Reset user pw complete](https://support.cognosos.com/hs-fs/hubfs/2024%20User%20Guides/Reset%20user%20pw%20complete.png?width=290&height=166&name=Reset%20user%20pw%20complete.png)   ***DO NOT press Generate password again!***

User will need the temporary password to log in to the RTLS and input a new password as prompted.

For additional assistance please reach out to Cognosos Support at at support@cognosos.com, or call 1-833-736-7348 and select option #2.

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