---
title: What do I do if I've forgotten my password?
description: Steps to take if you've forgotten your password.
---

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# What do I do if I've forgotten my password?

## Steps to take if you've forgotten your password.

The quickest way to solve a password problem is to reset it from the portal login page. This option is for established RTLS users. If these steps do not resolve the issue please go to the [Fixing Login Issues](https://support.cognosos.com/knowledge/user-cant-log-into-the-portal?hsLang=en) article.  

Go to portal.cognosos.net and enter user name. This action opens the password text field. Click on the *Forgot your password?* link below the password text box to reset password. The system sends a temporary password to the email address on file in the user's profile. 

![Forgot PW login page](https://support.cognosos.com/hs-fs/hubfs/Users%20Graphics/Forgot%20PW%20login%20page.png?width=284&height=180&name=Forgot%20PW%20login%20page.png)

Retrieve the email and temporary password. Go back to portal login and use the temporary password. Follow prompts to set up new password. 

Click **Save** and use the new password going forward. 

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