How to deactivate single or multiple user profiles from the portal.
Similar to deleting or removing a user, deactivating a user profile removes the ability for the user to log in to the Cognosos portal and mobile app. This is not a permanent action and can be undone by restoring users.
Administrators may deactivate a single user or multiple users at one time. Log into the Users section of System Management with your Administer login username and password.
Deactivate Single User Profile
Locate the user to remove using search or filter then select the trash can icon for the user.
Review the confirmation pop-up and choose Yes to delete or Cancel to end the process.
If you inadvertently delete a user profile use the restore deactivated users option covered in Restoring Deactivated User Profiles article.
Bulk Deactivate User Profiles
To deactivate more than one user at a time, place a checkmark next to all the users you want to remove from RTLS portal use. Click Deactivate users from the menu. The button will remain grayed out until one or more selections is made.
Review usernames listed (list scrolls when needed) in the pop-up window. Select Deactivate to continue with the process or Cancel to stop. The system will return to the main User page and deactivate the profiles. Users will no longer have login ability to the portal or mobile app.
Broadly speaking, users should only be deactivated if they no longer work for the organization or a vendor to whom was given access.