How to reset a Cellular non-OBD tracker
To reset an Non-OBD tracker:
- First, locate the tracker (note that the location on the map represents the tracker’s last known location, which might not be current if the tracker is having issues).
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After locating the tracker, disassociate it from the asset per the normal process (if associated).
- To reset the device, hold the device length-wise to read the ID number and locate the two (unlit) lights on the left hand side of the tracker (one at the top, and one at the bottom).
- One finger width away from the bottom light, take a magnet and set it on top of the tracker, over the ID number. You will see the top light flash to let you know the tracker is alive.
- Continue holding the magnet over the device for another 10 seconds. The magnet must be held perfectly still for the full 10 seconds.
- If the reset was successful, the green bulb will light up, staying solid for several seconds. If the green light does not appear, repeat the magnet reset process three more times.
- Once the reset is successful (the green light appears), take the tracker outdoors, within range of the gateway.
- Check the status of the tracker again in the system.