--- title: Returning Trackers description: "Trackers should be set aside to be returned when either of the following is true: To return trackers:" --- [Skip to content](https://support.cognosos.com/knowledge/geartrack-returning-trackers#main-content) English Show submenu for translations [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new?hsLang=en) ![cognosos-logo-1.png\]](https://support.cognosos.com/hs-fs/hubfs/cognosos-logo-1.png?height=40&name=cognosos-logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new) - [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) Hi. How can we help you? - There are no suggestions because the search field is empty. 1. [Logistics Knowledge Base](https://support.cognosos.com/knowledge?hsLang=en) 2. [GearTrack](https://support.cognosos.com/knowledge/geartrack?hsLang=en) 3. [Hardware (Trackers and Gateways)](https://support.cognosos.com/knowledge/geartrack?hsLang=en#hardware-trackers-and-gateways) # Returning Trackers Trackers should be set aside to be returned when either of the following is true: - The tracker batteries are dead - The tracker has been reset and is not behaving as expected, with these issues persisting after RFA troubleshooting To return trackers: - Before starting the return process, collect all trackers with issues and capture their Device IDs. - To start the return process, submit a Return Request to Cox2M by reaching out to support at [support@cox2m.com](mailto:support@cox2m.com) or your Customer Success Lead. - In your Return Request, share the quantity being returned and list the device IDs. For example: - *Hello, I need to return \[NUMBER\] devices. Here are the IDs of the devices I will be returning:* - *1: E8E1E1000AAAAAAA* - *2: E8E1E1000BBBBBBB* - *3: Etc* - Support will acknowledge receipt of this message and send instructions for return including a prepaid label. - Once you have received the instructions, ship the devices to the address provided. - [Frequently Asked Questions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#main-content) - [User Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#user-management) - [Finished Vehicle Logistics & Auctions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#finished-vehicle-logistics-auctions) - [Trailer & Yard Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#trailer-yard-management) - [Mobile for Logistics](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#mobile-for-logistics) - [All](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#all) - 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