How to view asset tags that are unresponsive (lost signal).
The Cognosos portal provides exception reporting regarding the responsiveness of tags and notes these exceptions on the Notifications tab. Tags listed on the report are likely to have bad/critical batteries or the equipment has lost communication with the gateway for another reason. Select the Notifications from the System Management menu (bell icon or hamburger menu) to open the tab.
The list displays tags that have become unresponsive defaulting in date descending. Select the Date and Time column header to resort to ascending. Notification Origin indicates the asset to which the tag is attached. This column can also be sorted in both ascending and descending order. The Notification Message identifies the tag.
A tag with a lost signal can no longer communicate with the Cognosos portal. Ensure the tag has an operational battery. If needed, replace the tag on the asset to ensure proper way-finding and reporting.
Use the Search field to locate a specific asset ID (search by asset ID only).
Download the exception report using Download from the Notifications menu bar.
This page is view-only; use other areas of the portal to take appropriate action when needed.