Learn about tag status & how to view tag and battery information in My Lot.
The Tags tab in My Lot provides a way to view tags and tag health, attach and detach tags, and link to individual vehicle movements and history. A location link also takes users to a Google map noting the tag’s location. Refer to navigating tag information on the map on using the map to view and locate tags.
When the Tags tab is opened the page defaults to a list of all tags.
The Tag ID, Battery Level, Firmware, and Internal Temperature columns are sortable. Hover and click over the column you want to resort. At any point the list can be saved to a CSV file using the Download option in the Tag menu bar. This option downloads the data to a CSV file that can be saved to your local drive. When available, use the Show on Map button to view the tag icon on the map.
A tag will show as attached (with vehicle ID) or not attached in the Connected to Vehicle # column. Tags will have a signal status of:
Has Signal: Tag is communicating with the gateway; may or may not be attached
Lost Signal: Displayed when the tag is unresponsive and can not communicate location (e.g., dead battery, lost signal or connection to gateway)
Battery levels are independent of tag attachment and tag signals, although may contribute to a lost signal message if the battery runs out.
You can use the search bar to locate a specific tag; the filter option to filter the page by communication status, tag status, or battery level.
Tag status (e.g., attached) and signal (e.g., lost signal) are independent of one another, but may impact each other (e.g., a lost signal due to storm power outage).
Please set aside any unresponsive tags. Once 10 or more unresponsive or damaged tags are collected, please reach out to Customer Support via the Cognosos portal (Product Support) to submit a request to have any unresponsive tags checked and replaced.