Learn more about the different status options within the Trailer & Yard Management portal.
The Trackers tab in My Lot provides a way to view trackers and tracker health, attach and detach
trackers, and link to individual vehicle movements and history. A location link also takes users to a Google map noting the tracker’s location. A tracker is a device (tag) that is placed inside the vehicle and provides wayfinding services.
When the Trackers tab is opened the page defaults to a list of all trackers.
The Tracker ID, Battery Level, Firmware, and Internal Temperature columns are sortable. Hover and click over the column you want to resort.
At any point, the list can be saved to a CSV file using the Download option in the Tracker menu bar. This option downloads the data to a CSV file that can be saved to your local drive.
A tracker can have one of three status levels:
Attached and Responsive: Tracker and vehicle are connected, and all operations are normal
Unresponsive: Tracker and vehicle are connected, but there is no communication between
tracker and gateway
Inactive: Tracker is not attached to any vehicle
Depending on the tracker status, one of several functions can be performed as described in the sections that follow.
Set aside any unresponsive tags. Once 10 or more unresponsive tags are collected, please reach out to Cognosos Customer Support to submit a request to have any unresponsive tags checked and replaced.
To learn more on how to reach Cognosos Support, please visit the "How to Contact Congosos Support" artics within the FAQs.