--- title: Accessing the Cognosos Logistics Mobile App description: Learn how to access the Cognosos mobile app for iOS Logistic users. --- [Skip to content](https://support.cognosos.com/knowledge/how-to-access-cognosos-log-mobile-app#main-content) English Show submenu for translations [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new?hsLang=en) ![cognosos-logo-1.png\]](https://support.cognosos.com/hs-fs/hubfs/cognosos-logo-1.png?height=40&name=cognosos-logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new) - [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) Hi. How can we help you? - There are no suggestions because the search field is empty. 1. [Logistics Knowledge Base](https://support.cognosos.com/knowledge?hsLang=en) 2. [Mobile](https://support.cognosos.com/knowledge/mobile?hsLang=en) 3. [Logisitics iOS](https://support.cognosos.com/knowledge/mobile?hsLang=en#logisitics-ios) # Accessing the Cognosos Logistics Mobile App ## Learn how to access the Cognosos mobile app for iOS Logistic users. ***Download the Mobile App*** The mobile app is available on iOS and Android. If you need to download the app, go to the App Store for iOS and Google Play Store for Android devices. Add the Cognosos Logistics App icon to your device's home screen for easy access.  ![App Store](https://support.cognosos.com/hs-fs/hubfs/Mobile%20Logistics%20Graphics/App%20Store.jpeg?width=119&height=250&name=App%20Store.jpeg)              ![Logistics App icon](https://support.cognosos.com/hs-fs/hubfs/Mobile%20Logistics%20Graphics/Logistics%20App%20icon.jpeg?width=98&height=100&name=Logistics%20App%20icon.jpeg) Ensure your mobile device is set to allow location services.  ***Confirm Login Credentials*** You must have Cognosos login credentials to log in to the mobile app; it is the same username and password you use to access the Cognosos portal. If you do not yet have a Cognosos username, please speak with you Administrator.  New RTLS users are issued a username and temporary password. Look in your email for that information (subject line reads “Your Cognosos userid verification code”). Open the Logistics Mobile App. Enter your username (email address) and click Login. Input the temporary password from the email.  ![Login UN](https://support.cognosos.com/hs-fs/hubfs/Mobile%20Logistics%20Graphics/Login%20UN.jpeg?width=119&height=250&name=Login%20UN.jpeg)              ![Login new pw](https://support.cognosos.com/hs-fs/hubfs/Mobile%20Logistics%20Graphics/Login%20new%20pw.jpeg?width=119&height=250&name=Login%20new%20pw.jpeg) Enter and confirm a new permanent password following the password criteria. Click Confirm Password to save. If given the option to save the login information, you may opt to save if you are on a personal or issued device (not recommended for shared devices). The app returns to the login screen. Use your user name and new password to log in.  The user credentials are the same on the mobile app and portal. Go to the [Fixing Login Issues](https://support.cognosos.com/knowledge/user-cant-log-into-the-portal?hsLang=en) article if you experience challenges logging in.  - [Frequently Asked Questions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#main-content) - [User Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#user-management) - [Finished Vehicle Logistics & Auctions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#finished-vehicle-logistics-auctions) - [Trailer & Yard Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#trailer-yard-management) - [Mobile for Logistics](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#mobile-for-logistics) - [All](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#all) - [User Management](https://support.cognosos.com/knowledge/user-management?hsLang=en#main-content) - [New Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#new-users) - [Managing Established Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#managing-established-users) - [All Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#all-users) - [Finished Vehicle Logistics & Auctions](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#main-content) - [Dashboard](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#dashboard) - [Map Navigation](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#map-navigation) - [My Lot](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#my-lot) - [On Spot](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#on-spot) - [System Management](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#system-management) - [Task Management](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#task-management) - [Trailer & Yard Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#main-content) - [Dashboard](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#dashboard) - [Map](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#map) - [My Lot](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#my-lot) - [System Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#system-management) - [Task Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#task-management) - [LotVision](https://support.cognosos.com/knowledge/lotvision?hsLang=en#main-content) - [Hardware (Trackers and Gateways)](https://support.cognosos.com/knowledge/lotvision?hsLang=en#hardware-trackers-and-gateways) - [Inventory Reconciliation](https://support.cognosos.com/knowledge/lotvision?hsLang=en#inventory-reconciliation) - [Data and Reports](https://support.cognosos.com/knowledge/lotvision?hsLang=en#data-and-reports) - [Settings](https://support.cognosos.com/knowledge/lotvision?hsLang=en#settings) - [Alerts](https://support.cognosos.com/knowledge/lotvision?hsLang=en#alerts) - [Zones](https://support.cognosos.com/knowledge/lotvision?hsLang=en#zones) - [Vehicles and Trackers](https://support.cognosos.com/knowledge/lotvision?hsLang=en#vehicles-and-trackers) - [The Mobile Interface](https://support.cognosos.com/knowledge/lotvision?hsLang=en#the-mobile-interface) - [GearTrack](https://support.cognosos.com/knowledge/geartrack?hsLang=en#main-content) - [Hardware (Trackers and Gateways)](https://support.cognosos.com/knowledge/geartrack?hsLang=en#hardware-trackers-and-gateways) - [Assets and Trackers](https://support.cognosos.com/knowledge/geartrack?hsLang=en#assets-and-trackers) - [Alerts](https://support.cognosos.com/knowledge/geartrack?hsLang=en#alerts) - [Settings](https://support.cognosos.com/knowledge/geartrack?hsLang=en#settings) - [Zones](https://support.cognosos.com/knowledge/geartrack?hsLang=en#zones) - [Data and Reports](https://support.cognosos.com/knowledge/geartrack?hsLang=en#data-and-reports) - [The Mobile Interface](https://support.cognosos.com/knowledge/geartrack?hsLang=en#the-mobile-interface) - [Mobile](https://support.cognosos.com/knowledge/mobile?hsLang=en#main-content) - [Logisitics iOS](https://support.cognosos.com/knowledge/mobile?hsLang=en#logisitics-ios) - [Logistics Android](https://support.cognosos.com/knowledge/mobile?hsLang=en#logistics-android) - [Support](https://support.cognosos.com/knowledge/support?hsLang=en#main-content) - [Documents](https://support.cognosos.com/knowledge/support?hsLang=en#documents) # Cognosos, Inc. cognosos.com Cognosos Knowledge Base Copyright © 2026, Cognosos, Inc.