--- title: Why isn't my mobile app showing assets on the map? description: Steps to take if your map is not showing any icons or clusters for vehicles. --- [Skip to content](https://support.cognosos.com/knowledge/why-isnt-my-mobile-app-showing-assets-on-the-map#main-content) English Show submenu for translations [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new?hsLang=en) ![cognosos-logo-1.png\]](https://support.cognosos.com/hs-fs/hubfs/cognosos-logo-1.png?height=40&name=cognosos-logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new) - [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) Hi. How can we help you? - There are no suggestions because the search field is empty. 1. [Logistics Knowledge Base](https://support.cognosos.com/knowledge?hsLang=en) 2. [Frequently Asked Questions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en) 3. [Mobile for Logistics](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#mobile-for-logistics) # Why isn't my mobile app showing assets on the map? ## Steps to take if your map is not showing any icons or clusters for vehicles. The Logistics Mobile App allows users to set a default load option that either shows all assets or only filtered assets. This setting is managed through the User Profile. 1\.  Look at the top of the map (Home) for the asset count. If the map indicates Search View, it means the you must search or filter first to show assets on the map. ![Map Search View main](https://support.cognosos.com/hs-fs/hubfs/Mobile%20Logistics%20Graphics/Map%20Search%20View%20main.jpeg?width=150&height=299&name=Map%20Search%20View%20main.jpeg)  2\.  When in Search view, use the filter icon on the right top of the map to search or filter assets to display on the map.   ![Map Search View Filter icon](https://support.cognosos.com/hs-fs/hubfs/Mobile%20Logistics%20Graphics/Map%20Search%20View%20Filter%20icon.jpeg?width=150&height=299&name=Map%20Search%20View%20Filter%20icon.jpeg) 3\.  If you want to see ALL assets, open the User Profile option under the hamburger menu. Change the Data load setting to ON.  ![MP Show All](https://support.cognosos.com/hs-fs/hubfs/Mobile%20Logistics%20Graphics/MP%20Show%20All.png?width=202&height=297&name=MP%20Show%20All.png)                   ![Map Show All Main](https://support.cognosos.com/hs-fs/hubfs/Mobile%20Logistics%20Graphics/Map%20Show%20All%20Main.jpeg?width=150&height=297&name=Map%20Show%20All%20Main.jpeg)       The data loading view on the Mobile App and the Cognosos portal impact one another. If you change the setting on one, it will change the view on the other. See related [Cognosos portal article](https://support.cognosos.com/knowledge/why-isnt-my-map-showing-icons?hsLang=en).    - [Frequently Asked Questions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#main-content) - [User Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#user-management) - [Finished Vehicle Logistics & Auctions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#finished-vehicle-logistics-auctions) - [Trailer & Yard Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#trailer-yard-management) - [Mobile for Logistics](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#mobile-for-logistics) - [All](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#all) - [User Management](https://support.cognosos.com/knowledge/user-management?hsLang=en#main-content) - [New Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#new-users) - [Managing Established Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#managing-established-users) - [All Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#all-users) - [Finished Vehicle Logistics & Auctions](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#main-content) - [Dashboard](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#dashboard) - [Map Navigation](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#map-navigation) - [My Lot](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#my-lot) - [On Spot](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#on-spot) - [System Management](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#system-management) - [Task Management](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#task-management) - [Trailer & Yard Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#main-content) - [Dashboard](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#dashboard) - [Map](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#map) - [My Lot](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#my-lot) - [System Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#system-management) - [Task Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#task-management) - [LotVision](https://support.cognosos.com/knowledge/lotvision?hsLang=en#main-content) - [Hardware (Trackers and Gateways)](https://support.cognosos.com/knowledge/lotvision?hsLang=en#hardware-trackers-and-gateways) - [Inventory Reconciliation](https://support.cognosos.com/knowledge/lotvision?hsLang=en#inventory-reconciliation) - [Data and Reports](https://support.cognosos.com/knowledge/lotvision?hsLang=en#data-and-reports) - [Settings](https://support.cognosos.com/knowledge/lotvision?hsLang=en#settings) - [Alerts](https://support.cognosos.com/knowledge/lotvision?hsLang=en#alerts) - [Zones](https://support.cognosos.com/knowledge/lotvision?hsLang=en#zones) - [Vehicles and Trackers](https://support.cognosos.com/knowledge/lotvision?hsLang=en#vehicles-and-trackers) - [The Mobile Interface](https://support.cognosos.com/knowledge/lotvision?hsLang=en#the-mobile-interface) - [GearTrack](https://support.cognosos.com/knowledge/geartrack?hsLang=en#main-content) - [Hardware (Trackers and Gateways)](https://support.cognosos.com/knowledge/geartrack?hsLang=en#hardware-trackers-and-gateways) - [Assets and Trackers](https://support.cognosos.com/knowledge/geartrack?hsLang=en#assets-and-trackers) - [Alerts](https://support.cognosos.com/knowledge/geartrack?hsLang=en#alerts) - [Settings](https://support.cognosos.com/knowledge/geartrack?hsLang=en#settings) - [Zones](https://support.cognosos.com/knowledge/geartrack?hsLang=en#zones) - [Data and Reports](https://support.cognosos.com/knowledge/geartrack?hsLang=en#data-and-reports) - [The Mobile Interface](https://support.cognosos.com/knowledge/geartrack?hsLang=en#the-mobile-interface) - [Mobile](https://support.cognosos.com/knowledge/mobile?hsLang=en#main-content) - [Logisitics iOS](https://support.cognosos.com/knowledge/mobile?hsLang=en#logisitics-ios) - [Logistics Android](https://support.cognosos.com/knowledge/mobile?hsLang=en#logistics-android) - [Support](https://support.cognosos.com/knowledge/support?hsLang=en#main-content) - [Documents](https://support.cognosos.com/knowledge/support?hsLang=en#documents) # Cognosos, Inc. cognosos.com Cognosos Knowledge Base Copyright © 2026, Cognosos, Inc.