Contact the Cognosos support team through various options.
via Cognosos Luminate
In the event there is an issue with the portal, communication gateways, asset tags, etc., you may connect to Cognosos Support Teams directly from the Luminate portal. Select the hamburger menu from the top right then Product Support.
Complete all fields with an asterisk (*) on the Cognosos Support Ticket and use the drop-down list to choose the Issue Trouble Type. The remainder of the page will populate to input more information based on the selection. The more descriptive the support ticket, the faster your support concerns can be fielded and addressed.
When you’ve put in all known information, select Submit. Your support ticket goes directly into the Cognosos Support Ticketing System and you will be contacted by a Field Services Engineer to address your concern.
Certain issues, such as user password reset or a forgotten password, can be addressed on site by a System Administrator.
via Email
Send an email with the question or concern at hand to support@cognosos.com. Ensure to include all the pertinent information regarding your inquiry, including: contact information, the question or concern, the product including the version, and hardware information, if warranted.