--- title: How do I reach Cognosos Support? description: How to reach Cognosos Customer support for assistance or to report a problem. --- [Skip to content](https://support.cognosos.com/knowledge/how-do-i-reach-support#main-content) English Show submenu for translations [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new?hsLang=en) ![cognosos-logo-1.png\]](https://support.cognosos.com/hs-fs/hubfs/cognosos-logo-1.png?height=40&name=cognosos-logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new) - [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) Hi. How can we help you? - There are no suggestions because the search field is empty. 1. [Logistics Knowledge Base](https://support.cognosos.com/knowledge?hsLang=en) 2. [Frequently Asked Questions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en) 3. [All](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#all) # How do I reach Cognosos Support? ## How to reach Cognosos Customer support for assistance or to report a problem. Cognosos Customer Support is here to support customers with RTLS portal and mobile app questions or fixes, as well as submitting equipment returns (RMAs). There are three primary ways customers can engage with Customer Support: portal, email, and phone. ![Screen Shot 2023-07-09 at 12.52.26 PM](https://support.cognosos.com/hs-fs/hubfs/Screen%20Shot%202023-07-09%20at%2012.52.26%20PM.png?width=688&height=128&name=Screen%20Shot%202023-07-09%20at%2012.52.26%20PM.png) The Cognosos portal is the most efficient way to request support as the form includes pertinent information that the Customer Support representative needs to quickly resolve the issue. 1\.  To access the Cognosos portal, go to portal.cognosos.net. Log in using your username and password.  ![Portal login screen](https://support.cognosos.com/hs-fs/hubfs/Portal%20login%20screen.png?width=688&height=282&name=Portal%20login%20screen.png) 2\.  Select the hamburger menu in the top right corner. Choose Product Support from the menu. ![Product Support](https://support.cognosos.com/hs-fs/hubfs/Product%20Support.png?width=143&height=300&name=Product%20Support.png) 3\.  Complete all of the fields on the support ticket and use the drop-down lists to select Ticket Category, Case Category and case sub-category (applicable to Troubleshooting and How to).  ![Submit Ticket](https://support.cognosos.com/hs-fs/hubfs/Submit%20Ticket.png?width=688&height=714&name=Submit%20Ticket.png) When entering a description, ensure to include important information such as: - Software version - Browser/version - Impact of issue - Hardware type - Tag ID(s)\* - Phone model/version *\*The Cognosos Tag ID is located on the front of the tags below the large barcode.* 4\.  Select Submit. Your request is sent to a Customer Success representative who will reach out within 24 to 48 business hours. An email is also sent with the ticket ID number to the email address provided in the ticket. ![Screen Shot 2023-07-09 at 12.57.24 PM](https://support.cognosos.com/hs-fs/hubfs/Screen%20Shot%202023-07-09%20at%2012.57.24%20PM.png?width=613&height=246&name=Screen%20Shot%202023-07-09%20at%2012.57.24%20PM.png)   - [Frequently Asked Questions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#main-content) - [User Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#user-management) - [Finished Vehicle Logistics & Auctions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#finished-vehicle-logistics-auctions) - [Trailer & Yard Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#trailer-yard-management) - [Mobile for Logistics](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#mobile-for-logistics) - [All](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#all) - [User Management](https://support.cognosos.com/knowledge/user-management?hsLang=en#main-content) - [New Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#new-users) - [Managing Established Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#managing-established-users) - [All Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#all-users) - [Finished Vehicle Logistics & Auctions](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#main-content) - [Dashboard](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#dashboard) - [Map Navigation](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#map-navigation) - [My Lot](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#my-lot) - [On Spot](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#on-spot) - [System Management](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#system-management) - [Task Management](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#task-management) - [Trailer & Yard Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#main-content) - [Dashboard](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#dashboard) - [Map](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#map) - [My Lot](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#my-lot) - [System Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#system-management) - [Task Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#task-management) - [LotVision](https://support.cognosos.com/knowledge/lotvision?hsLang=en#main-content) - [Hardware (Trackers and Gateways)](https://support.cognosos.com/knowledge/lotvision?hsLang=en#hardware-trackers-and-gateways) - [Inventory Reconciliation](https://support.cognosos.com/knowledge/lotvision?hsLang=en#inventory-reconciliation) - [Data and Reports](https://support.cognosos.com/knowledge/lotvision?hsLang=en#data-and-reports) - [Settings](https://support.cognosos.com/knowledge/lotvision?hsLang=en#settings) - [Alerts](https://support.cognosos.com/knowledge/lotvision?hsLang=en#alerts) - [Zones](https://support.cognosos.com/knowledge/lotvision?hsLang=en#zones) - [Vehicles and Trackers](https://support.cognosos.com/knowledge/lotvision?hsLang=en#vehicles-and-trackers) - [The Mobile Interface](https://support.cognosos.com/knowledge/lotvision?hsLang=en#the-mobile-interface) - [GearTrack](https://support.cognosos.com/knowledge/geartrack?hsLang=en#main-content) - [Hardware (Trackers and Gateways)](https://support.cognosos.com/knowledge/geartrack?hsLang=en#hardware-trackers-and-gateways) - [Assets and Trackers](https://support.cognosos.com/knowledge/geartrack?hsLang=en#assets-and-trackers) - [Alerts](https://support.cognosos.com/knowledge/geartrack?hsLang=en#alerts) - [Settings](https://support.cognosos.com/knowledge/geartrack?hsLang=en#settings) - [Zones](https://support.cognosos.com/knowledge/geartrack?hsLang=en#zones) - [Data and Reports](https://support.cognosos.com/knowledge/geartrack?hsLang=en#data-and-reports) - [The Mobile Interface](https://support.cognosos.com/knowledge/geartrack?hsLang=en#the-mobile-interface) - [Mobile](https://support.cognosos.com/knowledge/mobile?hsLang=en#main-content) - [Logisitics iOS](https://support.cognosos.com/knowledge/mobile?hsLang=en#logisitics-ios) - [Logistics Android](https://support.cognosos.com/knowledge/mobile?hsLang=en#logistics-android) - [Support](https://support.cognosos.com/knowledge/support?hsLang=en#main-content) - [Documents](https://support.cognosos.com/knowledge/support?hsLang=en#documents) # Cognosos, Inc. cognosos.com Cognosos Knowledge Base Copyright © 2026, Cognosos, Inc.