Returning Trackers

Trackers should be set aside to be returned when either of the following is true:

The tracker batteries are dead
The tracker has been reset and is not behaving as expected, with these issues persisting after RFA troubleshooting

To return trackers:

Before starting the return process, collect all trackers with issues and capture their Device IDs.
To start the return process, submit a Return Request to Cox2M by reaching out to support at support@cognosos.com or your Customer Success Lead.
In your Return Request, share the quantity being returned and list the device IDs. For example:
- Hello, I need to return [NUMBER] devices. Here are the IDs of the devices I will be returning:
- 1: E8E1E1000AAAAAAA
- 2: E8E1E1000BBBBBBB
- 3: Etc
Support will acknowledge receipt of this message and send instructions for return including a prepaid label.
Once you have received the instructions, ship the devices to the address provided.