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Returning Trackers

Trackers should be set aside to be returned when either of the following is true:

  • The tracker batteries are dead 
  • The tracker has been reset and is not behaving as expected, with these issues persisting after RFA troubleshooting

To return trackers:

  • Before starting the return process, collect all trackers with issues and capture their Device IDs on a spreadsheet.
  • Email a copy of the spreadsheet and your shipment tracking number(s) to jan.mitchell@cognosos.com notating it is a return, and then package up your return box (include a paper copy of the spreadsheet), and ship to:

    Cognosos c/o CTDI
    2000 Buford Mill Drive
    Bldg 100
    Buford, GA 30519
  • Support will acknowledge receipt of this message.
  • Once you have shipped the devices to the address provided above, devices will be removed from your UI after they arrive and are processed at the warehouse; please allow up to 2 weeks.