How to view tasks, change task status & edit tasks.
Understanding Task Status
Using the Logistics Mobile App, users manage tasks assigned to them. The status options for a task include the following, and each status is indicated with its own color and icon:
| Available |
|
Task has been created, but not yet assigned to any user |
| Assigned |  |
Task assigned to user; will display on user’s Task list on portal and mobile app |
| Accepted |  |
Assigned user has seen task and accepted the task; user should next ‘Start’ task |
| In Progress |  |
After user starts task, status changes to In progress; user must complete or fail* task |
| Complete |  |
When task is done, user marks Complete to change to this status |
*When a task is failed, it returns to a status of Available.
Viewing Assigned Tasks
Users can access their assigned tasks through two inroads: Task icon on the top of the Home screen (map) and the Task button on Vehicle Details.
The Tasks button always displays on Vehicle Details. When selecting, this option displays tasks assigned ONLY to that vehicle AND assigned to the logged in user. If either the vehicle or/and the logged in user have no task(s) assigned, a “no data found” message is returned.
Selecting the Task icon from the map displays a list of ALL tasks assigned to the logged in user with the standard user role; all tasks in the system for an Administrator. If the logged in user in has no assigned task(s), the map Task icon will not appear.
Changing Task Status
Once the task is assigned to a user, it appears on that user's task list with a status of Assigned. Open the Task list from the map for the quickest route to access a task. Otherwise, search and locate the vehicle for the task and select Tasks from Vehicle Details (to use this option you must pull up the vehicle that has your task assigned).
Open the task you need to change (from the Task list or Vehicle Details). The Vehicles Details tab opens for vehicle to which the task is assigned.
Although Administrators can see all tasks, they may only change status of tasks assigned to them.
Continue this process for a task until it reaches the end of its lifecycle. Generally speaking, the status of a task goes from:
Available -> Assigned -> Accepted -> In progress -> Completed
There are instances when a vehicle may need to take a step backward or outside the current process, in which case the team member may need to fail the task. There may be other reasons a vehicle needs to move back into the cycle once it’s been marked complete. Those unusual cases are discussed below.
Handling Unusual Circumstances
In rare cases, a task may need to be given an assignment of Failed or Uncomplete. These are not a status per se, but rather an action that is taken with the task that assigns it back to a different status in the lifecycle.
Failed Task
A failed task is one that could not be completed by the assigned user for some reason (e.g., the assigned destination was full). When the assigned team member begins the task, it is changed to In Progress. Once the task is complete the uses will have the option to change the status to Complete or Failed. Most cases the task will successfully complete.
If the user needs to go back to the task for any reason, alert another team member about a concern or issue, or the vehicle needs to return to another point in its process, the Failed status should be used (this option displays on the tab once a task has been started). Input information regarding the failed completion and click Submit.
The task status will change to Available. An Administrator user should edit the task as needed, including assigning a user (same or new user). The task will return to the cycle until completed or removed.
Uncomplete Task
In the event a previously completed task needs to return to the cycle (e.g., forgot to shine the wheels at the car wash), locate and open the completed task and select Uncomplete (only available once the task has been marked complete).
The status of the task returns to In Progress and remains assigned to the user.
The assigned user should take necessary steps to move the task successfully back through the cycle to completion.
Editing Tasks
Users may edit their tasks so long as the task does not have a status of In Progress or Completed. Locate and open the task you need to edit (from the map’s Task list or Vehicle Details). Click the pencil icon.
Make changes to task details as necessary. The Assigned (user) value may not be changed by a standard user. Click Save once edits are complete; Cancel to return to task tab without changing.
When Administrators open a task to edit (that is not assigned to them) the pencil icon appears without any status buttons. Select and make changes as needed (all fields may be changed). Save and return to task list or next activity.
