How Administrators can reset a user's password from within the portal.
For an Administrator to reset a user's password, open the Users page, and locate and search for the user. Select the Reset Password icon from the User menu located on the right side of the page.
Click Generate password in the Reset user password pop-up window.
The system generates a new password. Use the copy icon to copy the password and provide it to the user.
User will need the temporary password to log in to the RTLS and input a new password as prompted.
Please note: If you click Generate Password a subsequent time, the previous password will be null. You will need to copy and provide the password to the user again.
Click Close to return to Users list.
For additional assistance please reach out to Cognosos Support at at support@cognosos.com, or call 1-833-736-7348 and select option #2.