--- title: Cognosos Support Contact Information description: Contact the Cognosos support team through a variety of options. --- [Skip to content](https://support.cognosos.com/knowledge/contact-cognosos-support#main-content) English Show submenu for translations [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new?hsLang=en) ![cognosos-logo-1.png\]](https://support.cognosos.com/hs-fs/hubfs/cognosos-logo-1.png?height=40&name=cognosos-logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Create A Support Ticket](https://support.cognosos.com/knowledge/kb-tickets/new) - [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) [Cognosos Portal](https://portal.cognosos.net/login?redirect=%2F) Hi. How can we help you? - There are no suggestions because the search field is empty. 1. [Logistics Knowledge Base](https://support.cognosos.com/knowledge?hsLang=en) 2. [Support](https://support.cognosos.com/knowledge/support?hsLang=en) 3. [Documents](https://support.cognosos.com/knowledge/support?hsLang=en#documents) # Cognosos Support Contact Information ## Contact the Cognosos support team through a variety of options. **Contact Options:** - [Via Cognosos portal](https://support.cognosos.com/knowledge/contact-cognosos-support#via-portal) - [Via email](https://support.cognosos.com/knowledge/contact-cognosos-support#via-email) - [Via phone](https://support.cognosos.com/knowledge/contact-cognosos-support#via-phone) ***Via Cognosos Portal*** In the event there is an issue with the RTLS portal, communication gateways, vehicle tags, etc., you may connect to Cognosos Support Teams directly from the portal. Log in and select the hamburger menu from the top right. Choose Product Support from the menu.  ![Product Support](https://support.cognosos.com/hs-fs/hubfs/2024%20User%20Guides/FVL/Product%20Support.png?width=200&height=410&name=Product%20Support.png)  You will be taken to the [Cognosos Support Ticket page](https://solutions.cognosos.com/customer-support-ticket-submit?hsLang=en). Complete all fields and use the drop-down list to choose the Ticket and Case Categories. Depending on Case Category selection, another sub-category (e.g., iOS Mobile under Troubleshooting) field may appear. Select the proper sub-category.    Use the Description field to input pertinent information such as: - Software version - Browser/version - Impact of issue - Hardware type - Tag ID(s)\* - Phone model/mobile app version ![Submit Ticket](https://support.cognosos.com/hs-fs/hubfs/2024%20User%20Guides/FVL/Submit%20Ticket.png?width=350&height=363&name=Submit%20Ticket.png)If necessary, attach a support file (e.g., photo, report, etc.). When you’ve put in all known information, select Submit.Your support ticket goes directly into the Cognosos Support Ticketing System and you will be contacted by a Field Services Engineer to address your concern. The version number of your portal is shown at the bottom of all portal pages. You are likely to need this information when requesting support.     Certain issues, such as [user password reset](https://support.cognosos.com/knowledge/resetting-passwords-within-the-portal?hsLang=en) or a [forgotten password](https://support.cognosos.com/knowledge/i-forgot-password?hsLang=en), can be addressed on site by a System Administrator.   You can also link directly to our support ticket form via - [https://solutions.cognosos.com/customer-support-ticket-submit ](https://solutions.cognosos.com/customer-support-ticket-submit?hsLang=en) ***Via Email*** Send an email with the question or concern at hand to [support@cognosos.com](mailto:support@cognosos.com). Ensure to include all the pertinent information regarding your inquiry, including: contact information, the question or concern, the product including the version (portal or mobile app), and hardware information, if warranted.   ***Via Phone*** If you would like to speak directly with an agent, please call [1-833-736-7348](tel:18337367348) - [Frequently Asked Questions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#main-content) - [User Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#user-management) - [Finished Vehicle Logistics & Auctions](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#finished-vehicle-logistics-auctions) - [Trailer & Yard Management](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#trailer-yard-management) - [Mobile for Logistics](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#mobile-for-logistics) - [All](https://support.cognosos.com/knowledge/frequently-asked-questions?hsLang=en#all) - [User Management](https://support.cognosos.com/knowledge/user-management?hsLang=en#main-content) - [New Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#new-users) - [Managing Established Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#managing-established-users) - [All Users](https://support.cognosos.com/knowledge/user-management?hsLang=en#all-users) - [Finished Vehicle Logistics & Auctions](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#main-content) - [Dashboard](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#dashboard) - [Map Navigation](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#map-navigation) - [My Lot](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#my-lot) - [On Spot](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#on-spot) - [System Management](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#system-management) - [Task Management](https://support.cognosos.com/knowledge/finished-vehicle-logistics-auctions?hsLang=en#task-management) - [Trailer & Yard Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#main-content) - [Dashboard](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#dashboard) - [Map](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#map) - [My Lot](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#my-lot) - [System Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#system-management) - [Task Management](https://support.cognosos.com/knowledge/trailer-yard-management?hsLang=en#task-management) - [LotVision](https://support.cognosos.com/knowledge/lotvision?hsLang=en#main-content) - [Hardware (Trackers and Gateways)](https://support.cognosos.com/knowledge/lotvision?hsLang=en#hardware-trackers-and-gateways) - [Inventory Reconciliation](https://support.cognosos.com/knowledge/lotvision?hsLang=en#inventory-reconciliation) - [Data and Reports](https://support.cognosos.com/knowledge/lotvision?hsLang=en#data-and-reports) - [Settings](https://support.cognosos.com/knowledge/lotvision?hsLang=en#settings) - [Alerts](https://support.cognosos.com/knowledge/lotvision?hsLang=en#alerts) - [Zones](https://support.cognosos.com/knowledge/lotvision?hsLang=en#zones) - [Vehicles and Trackers](https://support.cognosos.com/knowledge/lotvision?hsLang=en#vehicles-and-trackers) - [The Mobile Interface](https://support.cognosos.com/knowledge/lotvision?hsLang=en#the-mobile-interface) - [GearTrack](https://support.cognosos.com/knowledge/geartrack?hsLang=en#main-content) - [Hardware (Trackers and Gateways)](https://support.cognosos.com/knowledge/geartrack?hsLang=en#hardware-trackers-and-gateways) - [Assets and Trackers](https://support.cognosos.com/knowledge/geartrack?hsLang=en#assets-and-trackers) - [Alerts](https://support.cognosos.com/knowledge/geartrack?hsLang=en#alerts) - [Settings](https://support.cognosos.com/knowledge/geartrack?hsLang=en#settings) - [Zones](https://support.cognosos.com/knowledge/geartrack?hsLang=en#zones) - [Data and Reports](https://support.cognosos.com/knowledge/geartrack?hsLang=en#data-and-reports) - [The Mobile Interface](https://support.cognosos.com/knowledge/geartrack?hsLang=en#the-mobile-interface) - [Mobile](https://support.cognosos.com/knowledge/mobile?hsLang=en#main-content) - [Logisitics iOS](https://support.cognosos.com/knowledge/mobile?hsLang=en#logisitics-ios) - [Logistics Android](https://support.cognosos.com/knowledge/mobile?hsLang=en#logistics-android) - [Support](https://support.cognosos.com/knowledge/support?hsLang=en#main-content) - [Documents](https://support.cognosos.com/knowledge/support?hsLang=en#documents) # Cognosos, Inc. cognosos.com Cognosos Knowledge Base Copyright © 2026, Cognosos, Inc.